Terms and Conditions

Appointment Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled 48 hours in advance.

Our team wants to be available for your needs and the needs of all our clients. When a client does not

show up for a scheduled appointment, another client loses an opportunity to be served. 

Although we have always had a cancellation policy, circumstances have caused us to enforce a

policy of charging for no-show appointments, and those appointments cancelled or rescheduled after the 48 hours period has expired. 

If you cancel your appointment before 48 hours, you will receive 90% cash back within 14 days and ONE free opportunity to reschedule.

There will be a fee of $25.00 assessed if we receive an email to cancel or reschedule less than 48 hours to the appointment. Refunds will be done within 14 days. usaelimu@gmail.com 

No show. It basically means that a client not showing up for the appointment will be considered a no-show, and all the session booked cannot be allocated to another client. The appointment, will be cancelled and no refund will apply.

Thank you for being a valued client and for your understanding and cooperation as we institute this policy.

This policy will enable us to open otherwise unused appointments to better serve the needs of all clients.